Guardian Box Program
Laptop Returns.
Ready for what comes next.
Bring employee laptops back into a managed workflow. Guardian coordinates returns, evaluates each device, and prepares it for reuse or retirement based on your requirements.
Employee transitions · Hardware refreshes · Warranty returns
Return logistics
Device testing & grading
Secure data processing
Redeployment preparation
Built around your return needs
Keep devices moving through every employee transition.
Build a return program around the events that move equipment out of employees’ hands and into its next stage.
Employee equipment returns
Give departing employees a defined way to return company laptops, with shipping arranged through your program.
Hardware upgrades
Bring replaced laptops into a consistent assessment process and identify which devices meet your reuse requirements.
Repair and replacement
Add warranty coordination for eligible devices, with diagnostic findings and case progress documented.
How the Box Program works
From the return request to the next destination.
Agree on the return process, device criteria, and required services before your program begins.
Set the requirements
Define the device types, locations, expected volume, and standards for reuse or retirement.
Arrange the return
Guardian sends the user a box and return label, or a label for an approved shipping arrangement.
Assess the device
Received laptops are evaluated against your criteria. Testing, auditing, grading, and data processing follow the agreed scope.
Prepare the next step
Eligible laptops are prepared for redeployment. Other devices follow the approved recovery or retirement path.
Shipping arrangements, processing services, and turnaround times are defined in your program scope.
Your standards guide the outcome
Give every returned laptop a defined next step.
Device condition and your requirements determine what happens after receipt.
Your redeployment criteria
Model requirements · Performance · Condition · Data handling
MEETS YOUR STANDARD
Prepare for reuse
Process, rebox, and consolidate approved devices for the next deployment stage, according to your program.
Requires warranty review
Coordinate service
Evaluate eligible devices and coordinate manufacturer warranty claims, repairs, or replacements when included.
Ready for retirement
Route for disposition
Coordinate approved value recovery or recycling, with data destruction and documentation as specified.
PROGRAM COORDINATION
A return process your team can work with.
Connect return logistics with the decisions that come after receipt. Guardian Redeployment Services brings the Box Program into a defined device processing workflow.
Plan around your fleet.
Set the processing criteria, reporting needs, and destination requirements that fit your organization or your customer’s program.
Device assessment tied to your standards
Evaluate returned laptops against agreed requirements so reuse and retirement decisions follow a consistent process.
Requests and program visibility
Use the Guardian portal to submit requests, review current status, and access program updates. Reporting is defined around your program requirements.
Data handling in the workflow
Specify the erasure or destruction services and documentation required for each processing path.
Optional warranty coordination
Document diagnostics, manufacturer cases, repair or replacement progress, and completion details for eligible devices.
For ITADs, VARs & MSPs
Add device returns
to your customer programs.
Work with Guardian to define return logistics and processing requirements for the laptop fleets your customers manage.
- Customer-specific processing criteria
- Preparation for partner-led redeployment
- Coordinated return and processing services
- Program reporting requirements
Frequently asked questions
Plan your laptop return program.
What is the Guardian Box Program?
The Box Program coordinates the return of employee laptops for assessment and processing. It can support offboarding, hardware refreshes, and warranty events, with services and device destinations defined in your program.
What equipment can we include?
Share the device types, dimensions, and accessories involved. Guardian will confirm the equipment and packaging supported by your program before returns begin.
What happens when a laptop arrives?
Guardian evaluates the device against your requirements and carries out the agreed processing services. Laptops can be prepared for reuse, assessed for warranty service, or routed for approved disposition.
Can data erasure or destruction be included?
Yes. Data processing and documentation requirements are defined in the program scope. The applicable method depends on the device, its condition, and the approved reuse or retirement path.
How can our team review program status?
The Guardian portal supports requests and program updates. Confirm the status information, reporting format, and reporting frequency during program setup.
Can Guardian support warranty claims?
Optional warranty services can include diagnostics, manufacturer claim coordination, repair or replacement handling, and documented case updates. Eligibility depends on the device and applicable manufacturer coverage.
How is the program priced?
Pricing is based on your return volume, shipping requirements, device processing scope, and selected services. Request a program quote to review the applicable charges and commercial terms.
Build your return program
Tell us where your laptops need to go next.
Share your return needs. Guardian will review the logistics, processing requirements, and services for your program.
- Employee offboarding and transitions
- Hardware refresh and reuse programs
- Warranty returns and coordination
- Partner-managed device programs
Already working with Guardian? Contact your account manager to discuss adding a Box Program.